Privacy Policy
Last Updated: 13 August 2025
Eclipse Electrical and Energy Solutions (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
This policy applies to information collected through our website (eclipseelectricalsolutions.com.au), via phone, email, or in-person interactions.
Types of Information We Collect
We may collect and hold the following types of personal information:
Identity and Contact Information: Your name, residential or business address, email address, and telephone number.
Service Information: Details about the services you require, including project specifications, location details, and any plans or photos you provide.
Financial Information: Payment details such as credit card or bank account information for the purpose of processing payments for our services. This information is typically processed by secure third-party payment gateways.
Website Usage Data: When you visit our website, we may collect non-identifiable information such as your IP address, browser type, operating system, pages visited, and the dates and times of your visit. This is collected through cookies and analytics tools to help us improve our website and services.
How We Collect Your Information
We collect personal information in the following ways:
Directly from You: When you contact us via our website’s contact form, phone, or email to request a quote or book a service.
In-Person: During on-site consultations and while providing our services at your property.
Automatically: Through the use of cookies and other tracking technologies when you interact with our website.
How We Use Your Information
Your personal information is used for the following purposes:
To provide you with a quote for our electrical and energy services.
To schedule and perform the requested services.
To communicate with you regarding your project, appointments, and any follow-up required.
To process payments, send invoices, and manage our accounts.
To comply with legal and regulatory obligations, including workplace health and safety requirements.
For internal record-keeping and business administration.
To improve our services and website user experience.
Disclosure of Your Information
We do not sell or trade your personal information. We may disclose your information to third parties only in the following circumstances:
Service Providers: To third-party service providers who assist us in our business operations, such as payment processors (for secure transactions) and accounting software providers.
Legal Requirements: Where we are required or authorised by law to do so, such as in response to a subpoena, court order, or a request from a law enforcement agency.
Subcontractors: If we engage a trusted subcontractor to assist with a specific part of your project, we will only do so with your knowledge.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes using secure systems and processes. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
Cookies
Our website uses “cookies” to enhance your experience. Cookies are small files placed on your device that help us analyse web traffic and remember your preferences. You can choose to accept or decline cookies through your browser settings.
Your Rights and Access to Information
You have the right to request access to the personal information we hold about you and to request its correction if you believe it is inaccurate, out-of-date, or incomplete.
If you wish to access or correct your information, or if you have a complaint about how we have handled your privacy, please contact us using the details below. We will respond to your request within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Eclipse Electrical and Energy Solutions Serving Newcastle, NSW and surrounding areas Email: eclipse.electricalsolutions@gmail.com Phone: 0423798545